🚛 Sydney Equipment Hire. Share your site details to confirm availability and delivery
BuildHire

Privacy Policy

Build Hire Pty Ltd (ABN 88 690 624 429), trading as BuildHire. Last updated November 2026.

This policy explains what personal information we collect, why we collect it, and how we look after it. It covers our website (buildhire.com.au), our phone, WhatsApp and email enquiries, and our equipment hire.

Who we are

BuildHire is an excavator and equipment dry hire business with a machine yard at 178 Princes Hwy, Arncliffe NSW 2205. We hire machines to builders, landscapers and contractors across Sydney.

What we collect

We only collect what we need to quote, book, deliver and manage a hire. This can include:

  • your name, phone number and email address
  • your company name, if you hire through a business
  • the site address or suburb for delivery, your hire dates, the machine you want and details about the job
  • the details on your hire form and invoices, and any messages about your hire
  • payment and billing details needed to invoice you and take payment
  • the location of our machines while they are on hire, from GPS and telematics devices fitted to them (see below)

If you only browse our website, we do not collect your name or contact details. Our analytics tool collects general information about your visit (see Cookies and analytics).

How we collect it

  • When you call us, message us on WhatsApp, email us, or talk to us on site.
  • When you use the quote and booking tool on our website. The tool opens WhatsApp with your details already written in, and the information reaches us only when you send that message.
  • When you sign a hire form, accept a delivery or pay an invoice.
  • From the GPS and telematics devices on our machines.

Why we use it

  • to answer your enquiry and give you a quote
  • to book, deliver, collect and look after the machines you hire
  • to invoice you and take payment
  • to find, protect and recover our machines, including after theft
  • to meet our legal, insurance and tax obligations
  • to understand how people use our website so we can improve it

We do not sell your personal information. We do not send you marketing messages unless you ask for them, and you can ask us to stop at any time.

GPS and telematics on our machines

Our machines may be fitted with GPS tracking, telematics, immobilisation and recovery devices. We use this information to recover machines, prevent theft, confirm where a machine is, and see how much it is used. These devices track the machine, which may show where your job site is while the machine is on hire.

Who we share it with

We only share your information when we need to, with:

  • the people who help us run the business, such as our delivery drivers, accountant, insurer and IT and email providers
  • the services we use to talk to you and run our website, such as WhatsApp, Microsoft (email and Microsoft Clarity), Google (analytics and our Google Business Profile), Meta (Facebook and Instagram advertising) and our website host
  • the police or other authorities, for example if a machine is stolen, or when the law requires it

Some of these providers, such as Google, Meta (WhatsApp) and Microsoft, may store information outside Australia, including in the United States.

Cookies and analytics

Our website uses Google Analytics 4, Microsoft Clarity and the Meta Pixel. Google Analytics uses cookies to tell us which pages people visit, which buttons they click (for example the call and WhatsApp buttons), what device and browser they use, and roughly where they are. It does not tell us who you are.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on to stop Google Analytics collecting data about your visits.

We also use Microsoft Clarity to see how visitors use our website: where they click and tap, how far they scroll, and replays of visits, so we can find what is hard to use and fix it. Clarity masks anything you type into the website and numbers and email addresses on the page, so they are not recorded. Microsoft collects this data using cookies and may use it as described in the Microsoft Privacy Statement.

We use the Meta Pixel so we can measure our Facebook and Instagram ads and show ads to people who have visited our website. It tells Meta which pages you visit and when you tap call or WhatsApp or send a booking request, linked to your browser and, if you are logged in, your Meta account. It can also share details you type on our website, such as your name, phone number or email address, when you tap a button. It scrambles (hashes) them first, and Meta uses them to match the visit to your account. It does not send Meta your message. Meta uses cookies for this and handles the data as described in the Meta Privacy Policy. You can change the ads you see in your Facebook or Instagram ad preferences.

Keeping your information safe

We keep your information in password protected business systems and only share it as described above. We keep hire and invoice records for as long as we need them for the hire, our insurance, and our tax and legal obligations, then delete or destroy them.

Seeing or correcting your information

You can ask what personal information we hold about you and ask us to correct it. Contact us using the details below. We will reply within a reasonable time, usually within 30 days.

Complaints

If you are unhappy with how we have handled your information, contact us first and we will try to fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Build Hire Pty Ltd, 178 Princes Hwy, Arncliffe NSW 2205
Phone: 1300 157 882
Email: info@buildhire.com.au